Privacy Policy

Seraphel Ltd ("we", "us", "our") operates the website seraphelglobal.com (the "Site"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Site and the choices you have associated with that data.

1. Information We Collect

We collect several types of information for various purposes to provide and improve our service to you.

Personal Data: While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Company name
• Phone number
• Address (London, United Kingdom)
• Any information you provide in contact form messages

Usage Data: We may also collect information how the Site is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

2. How We Use Your Information

Seraphel uses the collected data for various purposes:

• To provide and maintain our Site and sustainability consultancy services
• To respond to your enquiries and project requests
• To send you important information about our services
• To detect, prevent and address technical issues
• To improve our website and user experience
• To comply with legal obligations

3. Legal Basis for Processing Personal Data (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the Personal Data we collect and the specific context in which we collect it. Seraphel may process your Personal Data because:

• You have given us permission to do so
• The processing is in our legitimate interests and it is not overridden by your rights
• To comply with the law

4. Retention of Data

Seraphel will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

5. Data Transfer

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data to United Kingdom and process it there.

6. Disclosure of Data

Seraphel may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of Seraphel
• To prevent or investigate possible wrongdoing in connection with the Site
• To protect the personal safety of users of the Site or the public
• To protect against legal liability

7. Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

8. Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Seraphel aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data. If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us at hello@seraphel.com.

In certain circumstances, you have the following data protection rights:

• The right to access, update or delete the information we have on you
• The right of rectification – the right to have your information corrected if it is inaccurate or incomplete
• The right to object – the right to object to our processing of your Personal Data
• The right of restriction – the right to request that we restrict the processing of your personal information
• The right to data portability – the right to be provided with a copy of your information in a structured, machine-readable format
• The right to withdraw consent – the right to withdraw your consent at any time where Seraphel relied on your consent to process your personal information

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Types of cookies we use:

• Essential Cookies: Necessary for the operation of our website
• Analytics Cookies: To understand how visitors interact with our Site (e.g., Google Analytics)
• Functionality Cookies: To remember your preferences

10. Third-Party Service Providers

We may employ third-party companies and individuals to facilitate our Site ("Service Providers"), to provide the Site on our behalf, to perform Site-related services or to assist us in analyzing how our Site is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We use the following third-party services:

• Google Analytics – to monitor and analyze website traffic
• Email services – to respond to your enquiries
• Web hosting services – to host our website

11. Links to Other Sites

Our Site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

12. Children's Privacy

Our Site does not address anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: hello@seraphel.com
• By mail: Seraphel Ltd, London, United Kingdom
• Through our website: https://seraphelglobal.com/contact